Terms and Conditions

Website: gen2video.com
Operator: STARTUP AIO S.R.L.
Registered office: Fundacul I.C. Bratianu no. 13, floor Ground, ap. 1, Valea Lupului village, Valea Lupului commune, Iași County, Romania, postal code 707410
Company registration number (CUI): 39558356
Trade Register No.: J22/1727/2018
Contact email: contact@wally.media

1. Acceptance of terms

By creating an account, purchasing credits or a subscription, or otherwise using the Gen2Video platform, you confirm that you have read, understood and accept these Terms and Conditions. If you don't agree, please don't use the platform.

2. Definitions

• Operator means STARTUP AIO S.R.L., the entity that administers Gen2Video.
• Platform or Service means the Gen2Video web application, available at gen2video.com.
• User means any person who creates an account and uses the Platform.
• Credit means the internal unit used to pay for image or video generations on the Platform.
• Generation or Generated Content means the image or video produced through the Platform, based on the prompt and any reference files provided by the User.
• Third-party AI infrastructure providers means the companies whose artificial intelligence models actually process generations (for example fal.ai and the models hosted through it), independent of the Operator.

3. Description of the service

Gen2Video is a platform that enables the generation of images and video using artificial intelligence, based on text prompts and, optionally, reference images uploaded by the User. The Platform does not create the content itself: it forwards the User's request to Third-party AI infrastructure providers, receives the result, and makes it available to the User. The prompt entered by the User may be automatically refined before submission, for better results.

The Operator does not control and does not guarantee the operation, availability, quality, or content policies of Third-party AI infrastructure providers. A generation may fail or be refused for reasons outside the Operator's control (for example, content filters applied by the AI provider).

For the UGC ADS feature (generation of "user-generated content" style ads), a generated video clip's duration is currently between 5 and 10 seconds, calculated automatically based on the length of the script, a technical limitation of currently available video generation models, applicable to any provider in the market, not specific to the Operator. The spoken script/text is automatically adapted to fit this duration. A longer message can be achieved by generating and editing together several short clips.

4. Account and minimum age

Using the Platform requires creating an account with a valid email address. Use of the Platform is permitted only to persons who have reached 18 years of age or the legal age of majority in their jurisdiction. You are responsible for the confidentiality of your account's login credentials and for any activity carried out through it.

5. Credits, pricing and payment

Access to generation is through credits, purchased either as one-time packages (no subscription, credits that never expire) or through a monthly subscription (credits renewed monthly, which don't roll over from one month to the next, except for separately-purchased top-up credits, which never expire). Current prices are shown on the Platform's pricing page and may change; price changes don't affect purchases already made. Payments are processed through a third-party payment provider (Stripe); the Operator does not store your full card details.

IMPORTANT — automatic renewal. The monthly subscription renews automatically, by charging your saved card, on each renewal date, until you cancel it. You may cancel at any time, without any written request or approval from us, directly from your account (Settings → Billing), which redirects you to the secure Stripe portal to manage your subscription. Cancelling stops future renewals; the period already paid for and already active remains unchanged (see Clause 6).

6. Refund policy

Credits are deducted from your account only for successfully completed generations. If a generation fails for technical reasons, no credits are deducted, and retrying is free.

Once you've used even a single credit from a package or from a subscription allocation, for at least one successfully completed generation, that entire purchase becomes permanently non-refundable, in full, not just for the consumed part. No partial or pro-rated refund is made for unused remaining credits, under any circumstances. This policy is aligned with standard industry practice (similar AI generation platforms apply the same rule), due to the real costs the Operator incurs with Third-party AI infrastructure providers for each generation delivered. Full details in our Refund Policy.

Under Romanian Emergency Ordinance no. 34/2014 (transposing EU Directive 2011/83/EU on consumer rights), art. 16 lit. m), the statutory 14-day withdrawal right for distance contracts does not apply to the supply of digital content not delivered on a tangible medium, when performance has begun with the consumer's prior express consent, and the consumer has acknowledged thereby losing their right of withdrawal. When purchasing credits, you confirm this consent: performance of the service (processing the generation) begins as soon as you request a generation, and the right of withdrawal no longer applies from that moment for that entire purchase.

Credit packages that are completely unused (zero generations) may be the subject of a refund request within 14 days of purchase, by contacting contact@wally.media. From the moment of the first successful generation, this right ends permanently for that package. For subscriptions, cancelling stops future renewal, but doesn't refund the period already paid for and already active, regardless of how many credits were used from that period's allocation.

If you notice a charge you don't recognize, contact us at contact@wally.media before initiating a bank dispute — we verify and resolve any genuine error quickly. Cancelling an active subscription follows the method described in Clause 5; we do not process retroactive cancellations based solely on a complaint, without using that method or an explicit written request from the account holder.

7. Acceptable use

It is strictly prohibited to use the Platform to generate or distribute content that:

• is illegal, exploits or sexualizes minors, in any form;
• depicts a real, identifiable person without their consent, in a defamatory, deceptive, or sexually explicit manner;
• incites hatred, violence, discrimination, or harassment;
• infringes third-party intellectual property rights;
• is intended to mislead (disinformation, fraudulent impersonation).

Violating these rules may lead to account suspension or closure, without refund of remaining credits, and may be reported to competent authorities where required by law.

7.1. Responsibility for generated, published, or distributed content. Responsibility for content generated through the Platform, as well as for how it is subsequently used, published, or distributed, rests exclusively with the User. The Operator does not pre-review, approve, or assume any responsibility for content generated by the User, including, without limitation, cases where it replaces or alters the appearance, voice, or identity of a person in a video or image ("character replacement"). By generating, publishing, or distributing such content, the User represents and warrants that they have the legal right to create and use it in that manner, including, where applicable, the consent of any persons depicted, and that they comply with all applicable legal requirements, including those described in Clause 8. The User is fully liable, to the Operator and to third parties, for any claim, sanction, or damage resulting from non-compliance with this clause.

8. Compliance with the EU Artificial Intelligence Act (AI Act) — content labeling

8.1. Operator's role. Gen2Video, as a platform integrating third-party generative artificial intelligence systems (via fal.ai), acts as a provider within the meaning of Regulation (EU) 2024/1689 on artificial intelligence (the "AI Act"). In this capacity, the Operator ensures, to the extent permitted by the integrated AI models, that generated files carry an automatically detectable technical mark (watermark), applied at the level of the AI model used for generation.

8.2. Your obligation as a user. If you publish, distribute, or use in public communication content generated through the Platform that resembles a real person, object, place, or event, or that could be mistaken for authentic content by a person (so-called "synthetic content" or "deepfake" within the meaning of Article 50 of the AI Act), you may have, as the deployer of that content, a legal obligation to apply a clear, visible label indicating that it was generated or modified using artificial intelligence. This obligation rests with you, not the Operator, and is independent of any technical mark automatically applied by the Platform under clause 8.1.

8.3. Optional tool provided. The Platform optionally provides a feature to automatically add a discreet visible label to generated content (currently available for images). Enabling or disabling this feature does not exempt you from, or limit, your own legal obligations described in clause 8.2 — you remain solely responsible for verifying and complying with the legal requirements applicable to how you publish and use the generated content.

8.4. Penalties. Failure to comply with the transparency and labeling obligations set out in the AI Act may result in penalties applied directly to you, as the user/deployer, by the competent authorities, independently of any liability of the Operator.

8.5. Additional general information, without constituting legal advice, is available on the Platform's blog. For your specific situation, we recommend consulting a legal professional.

9. Your content and intellectual property

You warrant that you hold all necessary rights to any reference file you upload to the Platform, and that it doesn't infringe any third party's rights. Content successfully generated through the Platform belongs to you, subject to the own terms of the Third-party AI infrastructure providers whose models were used for that generation, who may impose their own commercial-use restrictions. The Operator claims no ownership over content you generate.

10. Storage and deletion

Generations remain available in your account for as long as your subscription is active or your account is in use. After a subscription is cancelled, generations remain downloadable for 30 days, after which they are automatically and permanently deleted. We recommend downloading any important content before cancelling your subscription or closing your account.

11. Limitation of liability

The Platform is provided "as is". The Operator does not guarantee specific generation results and is not liable for indirect losses, loss of profit, or damages caused by the unavailability of Third-party AI infrastructure providers. The Operator's total liability, regardless of legal basis, will not exceed the amount actually paid by the User in the last 3 months, except in cases of intent or gross negligence.

12. Suspension and termination

The Operator may suspend or close an account in case of a breach of these Terms, fraud, or abuse of the Platform or of Third-party AI infrastructure providers. You may close your own account at any time by contacting contact@wally.media.

13. Changes to these terms

The Operator may update these Terms at any time, by publishing them on gen2video.com. The version in effect is the one shown on the site at the time of use. Continued use of the Platform after changes are published constitutes acceptance of them.

14. Data protection

Processing of personal data is carried out in accordance with our Privacy Policy, available separately on the site.

15. Complaints and dispute resolution

Complaints may be sent to contact@wally.media. We commit to responding within a reasonable time. Consumers in Romania can turn to the National Authority for Consumer Protection (anpc.ro) or to the European online dispute resolution platform (ec.europa.eu/consumers/odr).

16. Governing law

These Terms are governed by Romanian law. Any dispute that cannot be resolved amicably will be referred to the competent courts of Romania.

17. Final provisions

The invalidity of one clause does not affect the validity of the others. These Terms represent the entire agreement regarding use of the Platform, together with the Privacy Policy and the Cookie Policy.